Frequently Asked Questions
Have you changed anything with regards to COVID-19?
In this time of Covid 19 we are taking extra precautions to ensure the wellbeing of our patients and staff. We are cleaning and sanitising our clinic rooms between patients, and as always all our linen is fresh for each appointment and washed with disinfectant. Hand sanitiser is available in every room and at reception, and masks are available as well. For more information please visit our terms and conditions page to view our COVID-19 policy. If you have any further questions or concerns please contact the clinic on 02 6249 7541 or email firstname.lastname@example.org
How do I book an appointment?
Appointments can be booked either online by following the “book now” button or via our phone booking service on 02 6249 7541.
What happens if I need to cancel my appointment?
If you need to cancel your appointment please give as much notice as possible so other patients can be offered the spot. Please call the clinic on 02 6249 7541 and speak to our reception staff about rescheduling your appointment.
What happens if I don’t show up for my appointment?
Our ‘no show’ fee is $80. We send reminders before your appointment to assist.
Fees are payable on the day of treatment.
If you don’t show up for your appointment please call us to discuss your options.
I’ve booked my appointment, now what?
Once you have booked in with us you’ll be sent a confirmation email, and a link to our new patient form via sms. We also have tablets at the clinic if you’d rather come in a few minutes early and fill it out there.
What do I wear to my appointment?
We recommend you wear comfortable, loose fitting clothes. Treatment gowns are available at the clinic. If you have long hair we request you wear your hair up.
Do I need to bring anything to my appointment?
Please email us or bring to your appointment any relevant scans and lab results. If you have a complicated history, it can be easier to communicate this by writing or typing it on a piece of paper for us to attach to your file.
Where do I park?
Hackett shops has plenty of free parking.
Is your clinic disability accessible?
Yes, we are on the ground floor, and we have a portable ramp for easy wheelchair and pram access.
What do I do once I arrive at the clinic?
Once you have arrived at the clinic, please take a seat and wait for the osteopath to greet you in the reception area. If you have an urgent matter, please ring the bell in the reception area.
Why is there no receptionist at the clinic?
We have a virtual team of receptionists to take your enquiries and calls, who know us well and provide wonderful care for our patients. Our online booking service is easy to use and very popular. You can make a booking either online or by phone on 02 6249 7541
What can I expect from my appointment?
During the appointment we will take a detailed history about your presenting complaint and your medical history. We will then proceed to do an assessment including a musculoskeletal assessment and medical assessment depending on your case. Once a diagnosis and treatment plan has been formulated, we will discuss our findings with you and ask for your informed consent, and if you’re happy to, begin the treatment.
What is informed consent?
Informed consent is defined as, ‘a person’s voluntary decision about health care that is made with knowledge and understanding of the benefits and risks involved’. During the appointment we will discuss the risks and benefits regarding treatment and the explanation for our diagnosis and treatment plan. Throughout the appointment if you have any questions or concerns with something that is said or a technique used please do not hesitate to tell us. If you are uncomfortable at any point, please say stop immediately and we can cease the treatment. If you are uncomfortable, we are uncomfortable. For more information please visit our terms and conditions page to view our consent policy. If you have any further questions or concerns please contact the clinic on 02 6249 7541 or email email@example.com
What happens to the information I tell you or give you during the appointment?
What are your consultation fees?
Osteopathic Consultation Fees:
Adults and Children
Initial consult $150
Subsequent consult $120
Concession (low income families, pensioners)
Initial consult $130
Subsequent consult $100
We also offer an extended consult of 1 hour which is $150, for people who would like more time than the standard 40 minute consult.
One Hour $100
One and a half hours $140
30 mins $65
Is Osteopathy covered by my private health care fund?
Yes, Osteopathy is covered by most private health funds. Call your private health care provider or review your policy to check.
Can I claim my private health insurance rebate on the day of my appointment?
The clinic has HICAPS / EFTPOS facilities so you can claim your private health insurance rebates for both Osteopathy and Remedial Massage on the spot.
What is a Medicare Chronic Disease Management (CDM) plan and is Osteopathy covered?
A chronic disease management plan is a service available through Medicare, coordinated by your GP to allow patients experiencing chronic pain (pain greater than 6 months) access to a multidisciplinary approach to treatment. Osteopathy is one of the available services. For more information, please see the department of health’s website or speak to your GP.
Can I claim under the Chronic Disease Management plan on the spot?
Through HICAPS we are able to claim back the Medicare rebate on the spot. Please be aware that Medicare can only give the rebate back on a savings or cheque account and not a credit account. You will need to pay for your appointment upfront and we can process the Medicare claim on the spot with the rebate refunded into your account with 48 hours. If we are having problems scanning your Medicare card or you do not bring the appropriate cards on the day (a savings or cheque account card and Medicare card), we will email or print a receipt for you to claim with Medicare independently.
I’m with DVA / Workcover / TAC, can I see an Osteopath?
Osteopathy is covered under these schemes, but regretfully we are not taking on any new patients under DVA, TAC or Workcover. You’re still very welcome to see us under your private health insurance or as a standard patient.