Telehealth Guide

How to get the most out of your telehealth appointment

1. Confirm your booking

48 hours prior to your scheduled appointment, we will send you a reminder SMS, along with a link to confirm your attendance.

2. Gather any information you might need

To make the most of the time you have in your appointment, it’s a good idea to think ahead and send your treating osteo any relevant information or documentation e.g., recent scans, current medications or other records. Also, be sure to make a list of any questions you might have, so you don’t forget on the day.

3. Get your space ready

On the day of your appointment, please ensure you have everything you require at hand so that you are ready when the appointment starts. You will need:

  • A quiet, private space without distractions
  • Adults to assist children with activities (if required)

4. Check your tech
For your appointment, you’ll need a smartphone, tablet or PC (with a camera, microphone, and speakers), and a reliable internet connection. Please aim to have these set up and ready 10-15 minutes prior to your scheduled appointment start time.

5. Start your consult

On the day of your appointment, simply click the link in your email to get to your personal consult room. Your osteo will then greet you and ask you questions, just like in a normal face-to-face appointment. Have a pen and paper ready so you can write down any information that you might need later.

Discuss with your osteo what to expect from your telemedicine appointment first so everyone can work towards a common goal, and always be sure to ask your osteo if you need further clarification on anything. We’re here to help!

6. Access your treatment plan

Following your appointment, your osteo will send you an action plan, including a list of any prescribed exercises, and any supporting information you might need to refer to prior to your next appointment.

7. Follow-ups
If your health professional needs more info, like a blood test or X-ray, they might ask you to do those before a follow-up appointment.

If you’re experiencing any tech issues, check out our Troubleshooting Guide, or if you have any questions, reach out to us at